{"id":25412,"date":"2022-07-29T05:31:43","date_gmt":"2022-07-29T05:31:43","guid":{"rendered":"https:\/\/tcit.ae\/ubf\/?page_id=25412"},"modified":"2023-05-14T23:21:01","modified_gmt":"2023-05-14T23:21:01","slug":"code-of-conduct","status":"publish","type":"page","link":"https:\/\/tcit.ae\/ubf\/who\/code-of-conduct\/","title":{"rendered":"Code of Conduct"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"25412\" class=\"elementor elementor-25412\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-27beaf0 bannerHeadering elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"27beaf0\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-74e4935\" data-id=\"74e4935\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cd1875c elementor-widget elementor-widget-heading\" data-id=\"cd1875c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.6.8 - 27-07-2022 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Code  of Conduct<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d2ed384 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d2ed384\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c679ef3\" data-id=\"c679ef3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3c95ece elementor-widget elementor-widget-heading\" data-id=\"3c95ece\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Who We Are<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-415a8b7 uael-submenu-icon-plus uael-nav-menu__breakpoint-none sidebarmenu uael-nav-menu__align-left uael-link-redirect-child elementor-widget elementor-widget-uael-nav-menu\" data-id=\"415a8b7\" data-element_type=\"widget\" data-widget_type=\"uael-nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"uael-nav-menu uael-layout-vertical uael-nav-menu-layout\" data-layout=\"vertical\">\r\n\t\t\t\t<div class=\"uael-nav-menu__toggle elementor-clickable\">\r\n\t\t\t\t\t<div class=\"uael-nav-menu-icon\">\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<nav class=\"uael-nav-menu__layout-vertical uael-nav-menu__submenu-plus\" data-toggle-icon=\"\" data-close-icon=\"\" data-full-width=\"\"><ul id=\"menu-1-415a8b7\" class=\"uael-nav-menu\"><li id=\"menu-item-24670\" class=\"menu-item menu-item-type-post_type menu-item-object-page parent uael-creative-menu\"><a href=\"https:\/\/tcit.ae\/ubf\/who\/profile\/\" class = \"uael-menu-item\">Profile<\/a><\/li>\n<li id=\"menu-item-25305\" class=\"menu-item menu-item-type-post_type menu-item-object-page parent uael-creative-menu\"><a href=\"https:\/\/tcit.ae\/ubf\/who\/board-of-directors\/\" class = \"uael-menu-item\">Board of Directors<\/a><\/li>\n<li id=\"menu-item-25304\" class=\"menu-item menu-item-type-post_type menu-item-object-page parent uael-creative-menu\"><a href=\"https:\/\/tcit.ae\/ubf\/who\/ceo\/\" class = \"uael-menu-item\">CEO Advisory Council<\/a><\/li>\n<li id=\"menu-item-30220\" class=\"menu-item menu-item-type-post_type menu-item-object-page parent uael-creative-menu\"><a href=\"https:\/\/tcit.ae\/ubf\/who\/ceo-consultative\/\" class = \"uael-menu-item\">CEO Consultative Council<\/a><\/li>\n<li id=\"menu-item-25347\" class=\"menu-item menu-item-type-post_type menu-item-object-page parent uael-creative-menu\"><a href=\"https:\/\/tcit.ae\/ubf\/who\/director-general\/\" class = \"uael-menu-item\">Director General<\/a><\/li>\n<li id=\"menu-item-25411\" class=\"menu-item menu-item-type-post_type menu-item-object-page parent uael-creative-menu\"><a href=\"https:\/\/tcit.ae\/ubf\/who\/committees\/\" class = \"uael-menu-item\">Committees<\/a><\/li>\n<li id=\"menu-item-25440\" class=\"menu-item menu-item-type-post_type menu-item-object-page parent uael-creative-menu\"><a href=\"https:\/\/tcit.ae\/ubf\/who\/code-of-conduct\/\" class = \"uael-menu-item\">Code of Conduct<\/a><\/li>\n<li id=\"menu-item-25492\" class=\"menu-item menu-item-type-post_type menu-item-object-page parent uael-creative-menu\"><a href=\"https:\/\/tcit.ae\/ubf\/who\/service-promise\/\" class = \"uael-menu-item\">Service Promise<\/a><\/li>\n<\/ul><\/nav>\r\n\t\t\t\t\t\t\r\n\t\t<\/div>\r\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-685a7ce\" data-id=\"685a7ce\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a653813 elementor-widget elementor-widget-text-editor\" data-id=\"a653813\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.6.8 - 27-07-2022 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#818a91;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#818a91;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>This Code of Conduct is designed to serve as a voluntary code for Banks to follow, providing guiding principles to raise the professional standards of banking practice and promote trust in the UAE Banking Industry.<\/p><p>The Code is not a legal document, nor is it intended to replace the banks own policies. Its main purpose is to provide a Code of behavior between banks in order to promote fair competition between banks and to strengthen and develop the UAE Banking Industry.<\/p><p>The responsibility to comply with the Code rests with each individual bank. Every member of the UAE Banking Federation will be expected to adhere to the Code at all times.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b620b7 elementor-widget elementor-widget-toggle\" data-id=\"9b620b7\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.6.8 - 27-07-2022 *\/\n.elementor-toggle{text-align:left}.elementor-toggle .elementor-tab-title{font-weight:700;line-height:1;margin:0;padding:15px;border-bottom:1px solid #d4d4d4;cursor:pointer;outline:none}.elementor-toggle .elementor-tab-title .elementor-toggle-icon{display:inline-block;width:1em}.elementor-toggle .elementor-tab-title .elementor-toggle-icon svg{-webkit-margin-start:-5px;margin-inline-start:-5px;width:1em;height:1em}.elementor-toggle .elementor-tab-title .elementor-toggle-icon.elementor-toggle-icon-right{float:right;text-align:right}.elementor-toggle .elementor-tab-title .elementor-toggle-icon.elementor-toggle-icon-left{float:left;text-align:left}.elementor-toggle .elementor-tab-title .elementor-toggle-icon .elementor-toggle-icon-closed{display:block}.elementor-toggle .elementor-tab-title .elementor-toggle-icon .elementor-toggle-icon-opened{display:none}.elementor-toggle .elementor-tab-title.elementor-active{border-bottom:none}.elementor-toggle .elementor-tab-title.elementor-active .elementor-toggle-icon-closed{display:none}.elementor-toggle .elementor-tab-title.elementor-active .elementor-toggle-icon-opened{display:block}.elementor-toggle .elementor-tab-content{padding:15px;border-bottom:1px solid #d4d4d4;display:none}@media (max-width:767px){.elementor-toggle .elementor-tab-title{padding:12px}.elementor-toggle .elementor-tab-content{padding:12px 10px}}<\/style>\t\t<div class=\"elementor-toggle\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1621\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-1621\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M12.8683 13.2318L12.8682 17.8602H11.1327L11.1326 13.2318L6.50428 13.2318L6.50423 11.4962L11.1327 11.4962L11.1326 6.86781H12.8682L12.8682 11.4962L17.4966 11.4962L17.4966 13.2318L12.8683 13.2318Z\" fill=\"#9FA1AD\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M2 12C2 6.47715 6.47715 2 12 2C17.5229 2 22 6.47715 22 12C22 17.5229 17.5229 22 12 22C6.47715 22 2 17.5229 2 12ZM12 3.53846C7.32682 3.53846 3.53846 7.32682 3.53846 12C3.53846 16.6731 7.32682 20.4615 12 20.4615C16.6731 20.4615 20.4615 16.6731 20.4615 12C20.4615 7.32682 16.6731 3.53846 12 3.53846Z\" fill=\"#9FA1AD\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M17 11H7V13H17V11Z\" fill=\"#00ABFA\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M12 2C6.47715 2 2 6.47715 2 12C2 17.5229 6.47715 22 12 22C17.5229 22 22 17.5229 22 12C22 6.47715 17.5229 2 12 2ZM3.53846 12C3.53846 7.32682 7.32682 3.53846 12 3.53846C16.6731 3.53846 20.4615 7.32682 20.4615 12C20.4615 16.6731 16.6731 20.4615 12 20.4615C7.32682 20.4615 3.53846 16.6731 3.53846 12Z\" fill=\"#00ABFA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">Integrity, due skill, care and diligence<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1621\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1621\"><p>A bank must conduct its business with integrity, high ethical standards, due skill, care and diligence.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1622\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"tab\" aria-controls=\"elementor-tab-content-1622\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M12.8683 13.2318L12.8682 17.8602H11.1327L11.1326 13.2318L6.50428 13.2318L6.50423 11.4962L11.1327 11.4962L11.1326 6.86781H12.8682L12.8682 11.4962L17.4966 11.4962L17.4966 13.2318L12.8683 13.2318Z\" fill=\"#9FA1AD\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M2 12C2 6.47715 6.47715 2 12 2C17.5229 2 22 6.47715 22 12C22 17.5229 17.5229 22 12 22C6.47715 22 2 17.5229 2 12ZM12 3.53846C7.32682 3.53846 3.53846 7.32682 3.53846 12C3.53846 16.6731 7.32682 20.4615 12 20.4615C16.6731 20.4615 20.4615 16.6731 20.4615 12C20.4615 7.32682 16.6731 3.53846 12 3.53846Z\" fill=\"#9FA1AD\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M17 11H7V13H17V11Z\" fill=\"#00ABFA\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M12 2C6.47715 2 2 6.47715 2 12C2 17.5229 6.47715 22 12 22C17.5229 22 22 17.5229 22 12C22 6.47715 17.5229 2 12 2ZM3.53846 12C3.53846 7.32682 7.32682 3.53846 12 3.53846C16.6731 3.53846 20.4615 7.32682 20.4615 12C20.4615 16.6731 16.6731 20.4615 12 20.4615C7.32682 20.4615 3.53846 16.6731 3.53846 12Z\" fill=\"#00ABFA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">Management and control<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1622\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1622\"><ul>\n\t <li> A bank must take reasonable care to organise and control its affairs responsibly and effectively, with adequate risk management systems and financial resources.<\/li>\n\t <li class=\"\">A bank must have and employ effectively the resources, policies and procedures, processes, systems and control checks, including compliance checks and staff training that are necessary for compliance with and understanding of this Code and the banks own code of conduct\/ethics.<\/li>\n\t <li>A bank must take reasonable care to keep secure from unauthorized disclosure; any confidential information it receives on clients, or any details of the transactions of its clients, only releasing information when  , or specifically permitted by laws and regulations.<\/li>\n\t <li>A bank must take reasonable care to ensure their use of technology and systems protects clients and the banking system as a whole and does not subject its clients nor the system to unnecessary loss.<\/li>\n<\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1623\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"tab\" aria-controls=\"elementor-tab-content-1623\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M12.8683 13.2318L12.8682 17.8602H11.1327L11.1326 13.2318L6.50428 13.2318L6.50423 11.4962L11.1327 11.4962L11.1326 6.86781H12.8682L12.8682 11.4962L17.4966 11.4962L17.4966 13.2318L12.8683 13.2318Z\" fill=\"#9FA1AD\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M2 12C2 6.47715 6.47715 2 12 2C17.5229 2 22 6.47715 22 12C22 17.5229 17.5229 22 12 22C6.47715 22 2 17.5229 2 12ZM12 3.53846C7.32682 3.53846 3.53846 7.32682 3.53846 12C3.53846 16.6731 7.32682 20.4615 12 20.4615C16.6731 20.4615 20.4615 16.6731 20.4615 12C20.4615 7.32682 16.6731 3.53846 12 3.53846Z\" fill=\"#9FA1AD\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M17 11H7V13H17V11Z\" fill=\"#00ABFA\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M12 2C6.47715 2 2 6.47715 2 12C2 17.5229 6.47715 22 12 22C17.5229 22 22 17.5229 22 12C22 6.47715 17.5229 2 12 2ZM3.53846 12C3.53846 7.32682 7.32682 3.53846 12 3.53846C16.6731 3.53846 20.4615 7.32682 20.4615 12C20.4615 16.6731 16.6731 20.4615 12 20.4615C7.32682 20.4615 3.53846 16.6731 3.53846 12Z\" fill=\"#00ABFA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">Relationship between banks<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1623\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1623\"><ul>\n              <li> Interbank relationships should be based on accessibility, mutuality and confidence through the exchange of current and truthful information where appropriate and in line with any applicable law and regulation.<\/li>\n\t <li>Banks should respond (to the fullest extent possible in line with their internal policies and any applicable law and regulation) in a timely manner to information requests on former employees. Information given between banks should always be treated in confidence.<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1624\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"tab\" aria-controls=\"elementor-tab-content-1624\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M12.8683 13.2318L12.8682 17.8602H11.1327L11.1326 13.2318L6.50428 13.2318L6.50423 11.4962L11.1327 11.4962L11.1326 6.86781H12.8682L12.8682 11.4962L17.4966 11.4962L17.4966 13.2318L12.8683 13.2318Z\" fill=\"#9FA1AD\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M2 12C2 6.47715 6.47715 2 12 2C17.5229 2 22 6.47715 22 12C22 17.5229 17.5229 22 12 22C6.47715 22 2 17.5229 2 12ZM12 3.53846C7.32682 3.53846 3.53846 7.32682 3.53846 12C3.53846 16.6731 7.32682 20.4615 12 20.4615C16.6731 20.4615 20.4615 16.6731 20.4615 12C20.4615 7.32682 16.6731 3.53846 12 3.53846Z\" fill=\"#9FA1AD\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M17 11H7V13H17V11Z\" fill=\"#00ABFA\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M12 2C6.47715 2 2 6.47715 2 12C2 17.5229 6.47715 22 12 22C17.5229 22 22 17.5229 22 12C22 6.47715 17.5229 2 12 2ZM3.53846 12C3.53846 7.32682 7.32682 3.53846 12 3.53846C16.6731 3.53846 20.4615 7.32682 20.4615 12C20.4615 16.6731 16.6731 20.4615 12 20.4615C7.32682 20.4615 3.53846 16.6731 3.53846 12Z\" fill=\"#00ABFA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">Market conduct<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1624\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1624\"><ul>\n               <li>A bank must observe proper standards of market conduct and manage conflicts of interest fairly, both between itself and its customers and stakeholders, and between a customer and another customer. <\/li>\n\t <li>A bank should engage in areas of activity permitted under its licence, only after it has taken reasonable measures to ensure it has the necessary resources and expertise to conduct them without endangering the well being of the financial system.<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1625\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"tab\" aria-controls=\"elementor-tab-content-1625\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M12.8683 13.2318L12.8682 17.8602H11.1327L11.1326 13.2318L6.50428 13.2318L6.50423 11.4962L11.1327 11.4962L11.1326 6.86781H12.8682L12.8682 11.4962L17.4966 11.4962L17.4966 13.2318L12.8683 13.2318Z\" fill=\"#9FA1AD\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M2 12C2 6.47715 6.47715 2 12 2C17.5229 2 22 6.47715 22 12C22 17.5229 17.5229 22 12 22C6.47715 22 2 17.5229 2 12ZM12 3.53846C7.32682 3.53846 3.53846 7.32682 3.53846 12C3.53846 16.6731 7.32682 20.4615 12 20.4615C16.6731 20.4615 20.4615 16.6731 20.4615 12C20.4615 7.32682 16.6731 3.53846 12 3.53846Z\" fill=\"#9FA1AD\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M17 11H7V13H17V11Z\" fill=\"#00ABFA\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M12 2C6.47715 2 2 6.47715 2 12C2 17.5229 6.47715 22 12 22C17.5229 22 22 17.5229 22 12C22 6.47715 17.5229 2 12 2ZM3.53846 12C3.53846 7.32682 7.32682 3.53846 12 3.53846C16.6731 3.53846 20.4615 7.32682 20.4615 12C20.4615 16.6731 16.6731 20.4615 12 20.4615C7.32682 20.4615 3.53846 16.6731 3.53846 12Z\" fill=\"#00ABFA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">Customer conduct<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1625\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1625\"><ul><li style=\"list-style-type: none;\"><ul>A bank must pay due regard to:<li style=\"list-style-type: none;\"><ul type=\"disc\"><li>the interests of its customers and treat them fairly,<\/li><li>customer complaints and deal with them promptly, efficiently and fairly,<\/li><li>the specific needs of the elderly and disabled,<\/li><\/ul><\/li><\/ul><\/li><\/ul><p>the training needs of staff to allow the provision of guidance on:-<\/p><ul><li style=\"list-style-type: none;\"><ul><li style=\"list-style-type: none;\"><ul><li>the suitability of its products and services for its retail clients,<\/li><li>its advice for any customer who is entitled to rely upon its judgment.<\/li><\/ul><\/li><li style=\"list-style-type: none;\"><ul><li>provide the customer with a copy (or make a copy available to the customer) of the contract, transaction or agreement before, or at the time it takes effect,<\/li><li>the information needs of its customers\/clients, and communicate information to them in a way which is clear, fair and not misleading. Full disclosure of all relevant material information in a way that seeks to inform the customer, including providing statements of transactions periodically and upon request.<\/li><li>deposit &amp; savings rates, are to be published in an accessible format &amp; periodically updated.<\/li><li>client instructions should be executed promptly so as not to cause financial loss. If any request cannot be executed due to any legal or regulatory reason, the bank has to notify the client promptly where this does not conflict with the relevant law or regulation.<\/li><li>any complaints received from clients and employ systems and processes to ensure that these are responded to promptly and where independently. Banks should set performance targets for the resolution of complaints and report performance to an appropriate level of senior management<\/li><\/ul><\/li><\/ul><\/li><\/ul><p>In respect of retail clients utilizing credit facilities banks must additionally: &#8211;<\/p><ul><li style=\"list-style-type: none;\"><ul><li>take reasonable care to ensure the borrower and any guarantor is aware of the obligations they are undertaking,<\/li><li>be transparent in advising applicable interest rates, service charges and fees on websites or on notice boards in branches. In particular effective interest rates should be published and not flat rates of interest. When terms such as cost of funds or base rate are used the basis of the calculation should be clear to the market and to customers.<\/li><li>not exceed their published rates and not impose hidden charges, penalties or levies that are not contracted or agreed upon.<\/li><li>provide clients facing financial difficulties with support for the management of their indebtedness,<\/li><li>try to develop a repayment plan with the client before resorting to external debt collection, or legal action,<\/li><li>give the client prior notice, where possible, of the appointment of debt collection agents and take reasonable steps to ensure any such agents perform their duties ethically and responsibly.<\/li><\/ul><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1626\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"tab\" aria-controls=\"elementor-tab-content-1626\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M12.8683 13.2318L12.8682 17.8602H11.1327L11.1326 13.2318L6.50428 13.2318L6.50423 11.4962L11.1327 11.4962L11.1326 6.86781H12.8682L12.8682 11.4962L17.4966 11.4962L17.4966 13.2318L12.8683 13.2318Z\" fill=\"#9FA1AD\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M2 12C2 6.47715 6.47715 2 12 2C17.5229 2 22 6.47715 22 12C22 17.5229 17.5229 22 12 22C6.47715 22 2 17.5229 2 12ZM12 3.53846C7.32682 3.53846 3.53846 7.32682 3.53846 12C3.53846 16.6731 7.32682 20.4615 12 20.4615C16.6731 20.4615 20.4615 16.6731 20.4615 12C20.4615 7.32682 16.6731 3.53846 12 3.53846Z\" fill=\"#9FA1AD\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M17 11H7V13H17V11Z\" fill=\"#00ABFA\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M12 2C6.47715 2 2 6.47715 2 12C2 17.5229 6.47715 22 12 22C17.5229 22 22 17.5229 22 12C22 6.47715 17.5229 2 12 2ZM3.53846 12C3.53846 7.32682 7.32682 3.53846 12 3.53846C16.6731 3.53846 20.4615 7.32682 20.4615 12C20.4615 16.6731 16.6731 20.4615 12 20.4615C7.32682 20.4615 3.53846 16.6731 3.53846 12Z\" fill=\"#00ABFA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">Advertising<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1626\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1626\"><ul>\n               <li>Banks will ensure that all its advertising and promotional material is clear, fair and not misleading.<\/li>\n\t \t\t\t<li>Relations with regulator and the country at large<\/li>\n<\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1627\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"tab\" aria-controls=\"elementor-tab-content-1627\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M12.8683 13.2318L12.8682 17.8602H11.1327L11.1326 13.2318L6.50428 13.2318L6.50423 11.4962L11.1327 11.4962L11.1326 6.86781H12.8682L12.8682 11.4962L17.4966 11.4962L17.4966 13.2318L12.8683 13.2318Z\" fill=\"#9FA1AD\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M2 12C2 6.47715 6.47715 2 12 2C17.5229 2 22 6.47715 22 12C22 17.5229 17.5229 22 12 22C6.47715 22 2 17.5229 2 12ZM12 3.53846C7.32682 3.53846 3.53846 7.32682 3.53846 12C3.53846 16.6731 7.32682 20.4615 12 20.4615C16.6731 20.4615 20.4615 16.6731 20.4615 12C20.4615 7.32682 16.6731 3.53846 12 3.53846Z\" fill=\"#9FA1AD\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M17 11H7V13H17V11Z\" fill=\"#00ABFA\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M12 2C6.47715 2 2 6.47715 2 12C2 17.5229 6.47715 22 12 22C17.5229 22 22 17.5229 22 12C22 6.47715 17.5229 2 12 2ZM3.53846 12C3.53846 7.32682 7.32682 3.53846 12 3.53846C16.6731 3.53846 20.4615 7.32682 20.4615 12C20.4615 16.6731 16.6731 20.4615 12 20.4615C7.32682 20.4615 3.53846 16.6731 3.53846 12Z\" fill=\"#00ABFA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">Relations with regulator and the country at large<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1627\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1627\"><p>A bank must:<\/p><ul type=\"disc\"><li>comply with all the laws and regulations applicable to its operations in the UAE or elsewhere in the world where the bank operates,<\/li><li>take reasonable measure to comply with relevant UAE corporate governance principles and regulations and international best practice,<\/li><li>deal with its regulators in an open and cooperative manner, and disclose to the Central Bank of the UAE as its home regulator anything relating to the bank of which the Central Banks would reasonably expect notice,<\/li><li>take reasonable steps to support the government in its efforts to increase the level of financial literacy in the country<\/li><li>take reasonable steps to support the efforts of the Government in the development of society and the economy.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1628\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"tab\" aria-controls=\"elementor-tab-content-1628\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M12.8683 13.2318L12.8682 17.8602H11.1327L11.1326 13.2318L6.50428 13.2318L6.50423 11.4962L11.1327 11.4962L11.1326 6.86781H12.8682L12.8682 11.4962L17.4966 11.4962L17.4966 13.2318L12.8683 13.2318Z\" fill=\"#9FA1AD\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M2 12C2 6.47715 6.47715 2 12 2C17.5229 2 22 6.47715 22 12C22 17.5229 17.5229 22 12 22C6.47715 22 2 17.5229 2 12ZM12 3.53846C7.32682 3.53846 3.53846 7.32682 3.53846 12C3.53846 16.6731 7.32682 20.4615 12 20.4615C16.6731 20.4615 20.4615 16.6731 20.4615 12C20.4615 7.32682 16.6731 3.53846 12 3.53846Z\" fill=\"#9FA1AD\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M17 11H7V13H17V11Z\" fill=\"#00ABFA\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M12 2C6.47715 2 2 6.47715 2 12C2 17.5229 6.47715 22 12 22C17.5229 22 22 17.5229 22 12C22 6.47715 17.5229 2 12 2ZM3.53846 12C3.53846 7.32682 7.32682 3.53846 12 3.53846C16.6731 3.53846 20.4615 7.32682 20.4615 12C20.4615 16.6731 16.6731 20.4615 12 20.4615C7.32682 20.4615 3.53846 16.6731 3.53846 12Z\" fill=\"#00ABFA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">Development of the UAE National staff<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1628\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1628\"><p>Banks should develop and train UAE National staff in line with national objectives to increase the proportion of banking professionals who are UAE Nationals.<\/p><p>Banks should endeavor to develop their own UAE National talent through their own banking schools and academies and encourage the recruitment of fresh competent graduates.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Code of Conduct Who We Are Profile Board of Directors CEO Advisory Council CEO Consultative Council Director General Committees Code of Conduct Service Promise This Code of Conduct is designed to serve as a voluntary code for Banks to follow, providing guiding principles to raise the professional standards of banking practice and promote trust in &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/tcit.ae\/ubf\/who\/code-of-conduct\/\"> <span class=\"screen-reader-text\">Code of Conduct<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":24980,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-global-header-display":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","footnotes":""},"_links":{"self":[{"href":"https:\/\/tcit.ae\/ubf\/wp-json\/wp\/v2\/pages\/25412"}],"collection":[{"href":"https:\/\/tcit.ae\/ubf\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tcit.ae\/ubf\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tcit.ae\/ubf\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tcit.ae\/ubf\/wp-json\/wp\/v2\/comments?post=25412"}],"version-history":[{"count":29,"href":"https:\/\/tcit.ae\/ubf\/wp-json\/wp\/v2\/pages\/25412\/revisions"}],"predecessor-version":[{"id":31358,"href":"https:\/\/tcit.ae\/ubf\/wp-json\/wp\/v2\/pages\/25412\/revisions\/31358"}],"up":[{"embeddable":true,"href":"https:\/\/tcit.ae\/ubf\/wp-json\/wp\/v2\/pages\/24980"}],"wp:attachment":[{"href":"https:\/\/tcit.ae\/ubf\/wp-json\/wp\/v2\/media?parent=25412"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}